tbh, had a very nice stay for three nights. everything seemed perfect, incredibly nice staff, large rooms. really enjoyed our rooms with a view of the mountains. the food was amazing, with plenty of options.

We had a truly authentic ryokan experience at Suirinso. The simple yet clean and bright room added to the charm. The onsen was a highlight, and we enjoyed following the Japanese protocols. The best part was the amazing breakfast - the best we had in Japan! I highly recommend this hotel.

Great and stunning location pretty close to the Hakone Open-Air museum in a great area. A lot of options, nice food...

The room was spacious and the bed was really comfy. It had a kitchenette, a telephone, and even a balcony. The staff was super friendly, just as I expected. 😊

I had a very good stay at this hotel. the location is excellent as it is situated on top of a hill close to the cable car and tram station, making it convenient for exploring the area. The rooms offered a nice view of the mountains, and the air-conditioning was a welcome feature to keep out any bugs while still enjoying the scenery. Additionally, the staff were friendly and attentive, ensuring a pleasant experience. The basic amenities were provided, and the breakfast was satisfying with a variety of options to choose from.

All in all, everything was ok.

Sanitary facilities were spotless, the onsen was incredibly relaxing , Japanese-style breakfast was delicious and plentiful, staff was incredibly friendly and helpful, and the location was perfect. Plus, the place had free wi-fi, car park, flat-screen TV, and an electric kettle. an authentic experience with a relaxed and refreshing atmosphere.

Friendly and flexible staff. Detailed guidelines on location. Convenient transportation hub. Comfortable onsen with no time limit. Tasty ice lollies after bathing. Value for money. Public hot spring bath. Clean facilities. High enough at NakaGora. Delicious unlimited free ice cream. Well-maintained onsen. Baggage pick-up services. Umbrella should be provided. Traditional ryokan. Family managed. Delicious and abundant food. Private onsen.

No issues.

The hotel is conveniently located close to all the main attractions in the area, making it easy to get around and see everything. Additionally, the staff were extremely friendly and accommodating during my stay. The hotel facilities were also great, providing a peaceful and authentic Japanese experience. Lastly, the breakfast provided was delicious and satisfying.

Nothing for me.

This hotel is a hidden gem nestled close to the forest, making it a perfect getaway for nature lovers. The location is simply fantastic, with the cable car station and small train within walking distance, providing easy access to explore the beautiful surroundings. The rooms, equipped with air-conditioning and offering a nice view of the mountains, are comfortable and inviting. The attention to detail is evident, with basic amenities provided to ensure a pleasant stay. The friendly staff adds to the overall positive experience, going above and beyond to make guests feel welcome. Additionally, the breakfast served at this hotel is a delightful treat, providing a great start to the day.

All was great, nothing to improve.

The traditional style room with tatami mats was a great experience, and the yukata provided added to the overall feel. The free ice cream and coffee were a nice touch. The location, while a bit of a trek, offered beautiful views of the surrounding forests.

The cleanliness of the facility was a bit lacking, with dusty floors and some mold on the paper doors. This may not be a place for those with high cleanliness standards.

Had a great Easter stay at a hidden gem in the mountains. the staff was super friendly and accommodating. I loved that they provided hair straighteners and even had free ice cream for the kids. the location was perfect for exploring the area, just a few minutes walk from the main transport hub and attractions. It was great to wake up to the lush forest views from our room and terrace.

The wifi in the lobby was slow and there was no room wifi, but we were able to disconnect and enjoy the peaceful surroundings. the onsen could use a bit of cleaning and updating, but overall it was comfortable and a nice way to relax after a day of sightseeing.

This hotel is conveniently located near the cable car, making it easy to explore the beautiful surroundings of Hakone. The rooms are equipped with futon beds and even have air-conditioning, which is a great bonus for staying comfortable in the warmer months. I particularly enjoyed the breathtaking view of the mountains from my window. The staff were attentive and the basic amenities were provided, ensuring a comfortable stay. The breakfast served at the hotel was delicious and offered a variety of options to start the day.

No aspects mentioned for improvement, all was satisfactory.

The hotel is conveniently located near the cable car stop and a short walk from the main train station. the Japanese-style room was clean and well-appointed, with tatami mats and comfortable futons for sleeping. the traditional Japanese breakfast served at the communal restaurant was delicious and offered a unique cultural experience. Guests can enjoy a relaxing soak in the onsen, which is kept clean and inviting.

Some aspects of the facilities were a bit dated and could use some updating.

We felt right at home at Suirinso. The amenities provided were outstanding, including hair brushes, toothbrush & toothpaste, shampoo, soap, and even a 3-step facial skin care regimen! We were impressed by the attention to detail. The Japanese robes in various sizes were a nice touch. Complimentary tea, coffee, and ice cream made us feel pampered, and we enjoyed borrowing DVDs and books during our stay. And the view of the mountains was absolutely breathtaking!

This hotel is excellent in terms of its central location and traditional Japanese style. The rooms are spacious with beautiful views of the mountains, and there is plenty of space for luggage. The staff are very friendly and the basic amenities provided are satisfactory. The breakfast offered is good value for money.

The hotel's breakfast hours could be a little later.